How to Return an Item

We’re sorry your order wasn’t quite right. If you wish to return an item, please follow these simple steps:

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Step 1: Check Eligibility

• Returns must be requested within 14 days of receiving your order.
• Items must be unused, in original packaging, and in resellable condition.
• Custom-made or personalised items are non-returnable unless faulty.

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Step 2: Contact Us

• Email us at info@jacfashion.co.uk with the following information:
  • Your order number
  • Item(s) you wish to return
  • Reason for return (optional but helpful)

We will reply within 1–2 working days with return instructions.

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Step 3: Package the Item

• Carefully repackage the item in its original packaging, including any labels, tags, or extras.
• Include a note with your name, order number, and reason for return inside the parcel.

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Step 4: Post the Item

• Post the item to the return address provided in our email.
• We recommend using a tracked postal service, as we cannot accept responsibility for lost returns.
• Return postage costs are the customer's responsibility unless the item was faulty or incorrect.

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Step 5: Refunds

• Once your return is received and inspected, we will process your refund within 7–10 working days.
• Refunds are made to the original payment method only.

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📬 Questions?

Please feel free to email us at info@jacfashion.co.uk if you have any queries about your return.